This policy applies to subscriptions to Rozmovio, operated by KL Systems, ФОП Сластін Костянтин Віталійович (Україна). Payments are processed by Paddle as the merchant of record, and refunds are issued by Paddle to the original payment method.
If Rozmovio does not suit you, write to us within 14 days of your first subscription payment and we will refund it in full. No explanation is required. This covers the first payment only.
Renewal payments are not refunded for a period that has already started, because the subscription can be cancelled at any time before it renews and the renewal date is shown in your account. There are two exceptions, and in both we refund the unused part of the period:
We do not refund a period during which the account was used normally, nor an account suspended for breaking the Terms of Service. We also cannot refund what we did not charge: fees taken by a messaging platform or a CRM vendor are theirs, not ours.
Write to support@rozmovio.com from the email address on the account, or use the “Contact support” link on the Paddle receipt. We answer within 3 business days. An approved refund is sent by Paddle and usually reaches the card within 5–10 business days, depending on the bank.
If you believe a charge is wrong, please write to us before disputing it with your bank — a dispute blocks the account automatically and takes far longer to resolve than a refund.
Протягом 14 днів після першої оплати підписки повертаємо гроші повністю й без пояснень — напишіть на support@rozmovio.com. Продовження підписки за вже початий період не повертаємо: скасувати можна будь-коли до дати списання, і ця дата видно в кабінеті. Виняток — збій сервісу довше 48 годин поспіль з нашої вини або списання після скасування: тоді повертаємо невикористану частину. Кошти повертає Paddle на ту саму картку, зазвичай за 5–10 робочих днів.